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CareersYFS Asset Performance Representative (Rotational Shift)
Date Posted: March 7, 2024
Position Information
YFS Asset Performance Representative
1 year contract
YMFCA
Team Lead, Asset Performance
Toronto
Summary of Responsibilities
Mitigate retail credit losses by minimizing consumer loan portfolio delinquency while being an advocate of the customer.
Mitigate retail credit losses by minimizing consumer loan portfolio delinquency while being an advocate of the customer.
Key Duties & Responsibilities
- Complete collection calls in a dialer environment to meet and exceed predefined targets aimed at reducing delinquency and avoiding losses.
- Complete skip tracing to locate customers who are avoiding contact.
- Identify and escalate potential loss scenarios at an early stage to mitigate loss exposure
- Collaborate with team members to optimize department efficiency and the customer experience.
Education Requirements and/or Experience Requirements
- Degree/Diploma: Minimum – 3 Year Diploma
- Program of Study: General
- Years of Experience: 3 to 5 years
- Type of Experience: Collection role for asset-backed loans
Skills & Abilities
- Bilingual (English and French)
- Superior organizational skills
- Strong negotiation skills
- High emotional IQ
- Team player
- Effective written and verbal communication skills
- Strong analytical skills
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Must be able to work the following rotational shifts and select Saturdays:
- 10:00 AM to 6:00 PM
- 1:00 to 9:00 PM